HSBC Pensions are currently administered by Willis Towers Watson whose contact details are on the right.

On the epa website (electronic pensions administration) you can find details of your individual pension.  You will need logon details provided by Willis Towers Watson.


Bank Contacts

HSBC Bank plc - click here for the UK Bank site.

HR Direct - call 0345 6024348 for any non pension related matters.

Postal address:-

             HSBC Bank Plc,
             Level 2,Block B Westside, 
             London Road
             Apsley, Hemel Hempstead
             Herts, HP3 9TD 

HSBC Pension epa Website

Note: This, the Horizons website, carries no information about individual pensions

A new Scheme administrator

From 30 May 2022, Equiniti will replace Willis Towers Watson (WTW) as the Scheme administrator for our hybrid and DB members. Equiniti is a specialist provider of DB and hybrid administration services. It has an excellent record of delivering high quality member services and has been administering DB and hybrid pension schemes for over 180 years. Equiniti supports over 4.2 million pensioners with a team of 1,400 administrators. It has made significant investments in technology and has an information technology team of over 200 staff. We believe this change will really benefit our hybrid and DB members.

This change has now taken place and those affected are being contacted individually.

Willis Towers Watson

If you have a query relating to your specific benefits before 30 May 2022 then please contact the HSBC Administration Team at WTW by:


Post to: The HSBC Administration Team, Willis Towers Watson, PO Box 652, Redhill, Surrey, RH1 9AL

Phone: 01737 227575 (Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays)

For most other queries you may be able to find the information you require online via My Pension.

External Organisations 

The Bank Workers Charity - click the BWC menu item above.

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