HSBC Pensions are administered by Willis Towers Watson whose contact details are on the right.

On the epa website (electronic pensions administration) you can find details of your individual pension.  You will need logon details provided by Willis Towers Watson.


Bank Contacts

HSBC Bank plc - click here for the UK Bank site.

HR Direct - call 0345 6024348 for any non pension related matters.

Postal address:-

             HSBC Bank Plc,
             Level 2,Block B Westside, 
             London Road
             Apsley, Hemel Hempstead
             Herts, HP3 9TD 

Willis Towers Watson - Pension Administrators

For all enquiries on pension and payment matters, you are advised to start with the HSBC Administration team at Towers Watson.

HSBC Pension epa Website

General telephone enquiries: 01737 227575

Pension payment enquiries: 01737 788109                                                


Postal address: PO Box 652, Redhill, Surrey, RH1 9AL. 

Note: This, the Horizons website, carries no information about individual pensions.

External Organisations

The Bank Workers Charity - click the BWC menu item above.

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